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Survey on Library Service Quality

23-Feb-2009

From February 23 through March 6, the University Library will conduct a major survey of ISU students and faculty, focusing on issues of library service quality. The survey, known as LibQUAL⁺, is a standardized survey used across the country and around the world, sponsored by the Association of Research Libraries (ARL). Over 80 institutions, including some of the largest research libraries in North America and the United Kingdom, will participate in the spring 2009 LibQUAL⁺ survey.

This is the fifth time the ISU Library will have conducted the LibQUAL⁺ survey, having done so previously in 2001, 2003, 2005, and 2007. This year, a random sample of 2,000 undergraduate students, 800 graduate and professional students, and 800 faculty will be surveyed. They will receive the web-based survey by email, and can complete it from the convenience of their homes or offices.

If you happen to be one of the randomly selected students or faculty to receive an invitation to complete the LibQUAL⁺ survey, please do take a few minutes to provide us with your feedback. Your comments will be greatly appreciated!

For more information about the LibQUAL⁺ survey:

• See the detailed FAQ on this topic
• Contact Sarah Passonneau, the ISU Library's Assistant to the Dean, at 515-294-2117, or at spassonn@iastate.edu
• Consult the LibQUAL⁺ information page maintained by the Association of Research Libraries

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